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FAQ
For adult sweatshirts, we use a US Regular fit, while our T-shirts follow a US Tight fit. We recommend ordering at least one size larger than your usual size for adult T-shirts to ensure a comfortable fit.
For children's sizes, please remember that every child is unique. We strongly encourage you to measure your child and refer to the body measurement chart to find the best size, as sizes may vary regardless of age.
Please double-check the size chart carefully before placing your order. As each product is made-to-order, we cannot accept returns or exchanges.
You can find the Size Guide in the product description, just above the credit card banners.
This issue occurs because your bank may temporarily hold the funds due to a potentially suspicious transaction, especially if you've attempted multiple payments within a short period. This results in an error message and prevents you from completing your purchase.
To resolve this quickly, please contact your bank to confirm that you are the one making the purchase. After confirmation, wait a few minutes before placing your order again.
If you having trouble in the phone number section, please add +1 before typing your phone.
Additionally, please ensure your credit card is enabled for international online transactions, and note that we do not accept American Express cards.
Yes, we ship worldwide! You can safely place your order from Canada, Japan, Australia, or any other location.
Yes, our crewneck sweatshirts can be customized on the sleeve. To personalize the sleeve of your sweatshirt, please follow these steps:
- Add the product to your cart.
- Click on the cart icon in the top right corner of the page.
- Select 'Edit order note.'
- Enter your custom text for the sleeve and click 'Save.'
For personalization on other products, please reach out to us at sweatlizard@gmail.com.
- Wash inside out in cold water (80°F/30°C).
- Avoid using bleach.
- Do not spin dry or tumble dry.
- Dry in the shade, separated from other garments.
- Not suitable for dry cleaning.
- Iron inside out on a low setting with a cloth or sheet over the fabric.